Shipping policy

Last updated : June 06, 2026

At Keratech Coconut Oil Manufacturing Company Pvt Ltd , we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased through our website.

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
  
• Orders placed on weekends or public holidays will be processed on the next working day.
  
• In case of high order volumes or unforeseen delays, customers will be informed through email or phone.

Shipping Coverage

We currently offer shipping across India. International shipping availability may vary depending on the destination and applicable regulations.

Delivery Time

Estimated delivery timelines are as follows :

• Kerala : 2–4 business days
  
• South India : 3–6 business days
  
• Other regions in India : 5–8 business days
  
• International orders : Delivery timelines may vary depending on the destination country and customs clearance procedures.

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other external factors beyond our control.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before completing the order.
  
• Free shipping offers may be provided during promotional periods or for selected orders.

Order Tracking

Once your order has been shipped, tracking details will be shared via email, SMS, or WhatsApp, wherever applicable. Customers can use the tracking information to monitor the shipment status.

Delivery Conditions

• Customers are requested to provide accurate shipping and contact information while placing orders.
  
• Keratech Coconut Oil Manufacturing Company Pvt Ltd will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details.
  
• If a delivery attempt fails due to customer unavailability, the courier partner may reattempt delivery or contact the customer directly.

Damaged or Missing Items

If you receive a damaged package or if any item is missing from your order, please contact us within 48 hours of delivery with supporting photos and order details. We will review the issue and provide suitable assistance.

Delayed Shipments

While we strive to ensure timely deliveries, certain circumstances such as natural disasters, transportation disruptions, strikes, or regulatory restrictions may cause delays. We appreciate your patience and understanding in such situations.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Keratech Coconut Oil Manufacturing Company Pvt Ltd
Keramithra Bhavan
P.O. Engandiyur, Thrissur, Kerala – 680615
Phone: +91 487 2294515, +91 95445 37782
Website: [www.keratechindia.com]
Email: [info@keratechindia.com]